NAHCON DEPLOYS CLOUD-BASED CALL CENTRE FOR PILGRIMS’ SUPPORT
Shafii Sani Mohammed, Saudi Arabia
The National Hajj Commission of Nigeria (NAHCON), has deployed a cloud-based Call Centre system to strengthen pilgrims’ welfare services during the 2026 Hajj Operations in the Kingdom of Saudi Arabia.
Speaking during the unveiling of the facility in Makkah, the Head of ICT, Shehu Raji, stated that the system provides two way platform to make and receive telephone calls directly from pilgrims while providing real-time monitoring of received, missed and abandoned calls through a dedicated dashboard.
He disclosed that the Call Centre currently operates with five active workstations with provision for expansion based on operational exigencies.
Raji assured that the Call Centre would continue to be improved in line with the Commission’s commitment to enhancing service delivery and pilgrims’ welfare.
Pilgrims are encouraged to contact the Call Centre to report issues relating to accommodation, feeding, transportation, health and other welfare concerns.
The dedicated Call Centre numbers are:
* +966565460059
* +966568608760
To ensure wider awareness, NAHCON will commence the distribution of stickers and information cards containing the contact numbers across pilgrims’ accommodations and strategic locations in Makkah, Muna and Arafat.
The initiative forms part of the Commission’s commitment to improving service delivery and ensuring a smooth Hajj exercise for Nigerian pilgrims.
Shafii reports from Makkah, Saudi Arabia.